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Frequently Asked Questions

I am between sizes. Which size should I buy?
If you are unsure of what size to order because your shoe size, we recommend going with the SMALLER size. We do offer a 30 day money back guarantee and we will exchange sizes at no additional charge.

What if I have different sized feet?
If you have different sized feet, it's best to purchase the size that fits each foot. The good news is there is no difference between the left and right insole so buying one of each size will allow you to install them in 4 pairs of shoes!

Will I need a larger size shoe to accommodate Vivian Lou Insolia insoles?
No. Our insoles are discrete, thin and narrow. They fit in the heel of your shoe and are not placed under the ball of your foot, so you don't need a bigger shoe to accommodate them.

What shoes work best with Vivian Lou Insolia insoles?
Our insoles work best in heels that are between 50mm and 100mm high. But women have had success with lower and higher heel heights.

What if the bottom of the insole lifts off the sock liner?
While our adhesive is designed to be permanent placement, our insoles do not adhere to all shoe surfaces. On rare occasions, the bottom portion of the insole lifts off the sock liner. Body weight and warmth help the insoles adhere to the shoe. For women who have high arches or who do not place enough weight in the center of the shoe, the insole may lift up. Several woman have had luck blowdrying the insole once they are placed correctly in the shoe. 

Are they affected if I wear tights or hose?
No. Vivian Lou Insolia insoles work perfectly fine with tights, hose and socks.

How do I clean Vivian Lou Insolia insoles?
Simply wipe clean with a wet wipe or wet paper towel.

How do I remove with Vivian Lou Insolia insoles?
The success of our insoles is due in large part to the strong adhesive. We recommend that you not move the insole from shoe to shoe. If you are unhappy with the product and would like to remove it, start at the toe end and pull up while holding the sock liner (insole of the shoe) down. Pull up in inch long increments to avoid pulling the sock liner out of the shoe.

If I am not happy, can I return the product?
Absolutely! If you are not fully satisfied with your purchase, please return it for a full refund (minus shipping).


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